Carpet Cleaning FAQs
How long will my carpets take to dry?
Typically, your carpets will be dry to the touch within 4-8 hours. We use high-powered extraction equipment that removes most of the moisture during the cleaning process. To speed things up, you can increase air circulation by using fans or your home’s HVAC system. You can walk on the carpets immediately with clean socks or shoe covers.
What is your carpet cleaning process?
We use our signature 7-step Thermo-Rinse™ cleaning process to ensure your carpets get the deepest and most lasting clean. Our IICRC-certified technicians will pre-inspect your carpets, treat any problem spots, use our powerful hot water extraction system to remove deep-down dirt and allergens, and finally groom the carpet pile for a fresh, uniform look. It’s the most effective way to restore your carpet’s softness and appearance.
How can professional cleaning help with my allergies?
Carpets act like a filter, trapping airborne allergens like dust mites, pet dander, and pollen. While regular vacuuming helps, our professional hot water extraction process flushes these trapped allergens out of your carpet completely, significantly improving your indoor air quality and helping to relieve allergy and asthma symptoms.
How much furniture do you move?
Our technicians will move and replace the most common residential furniture, such as sofas, chairs, and coffee tables. For liability and safety reasons, we do not move very large, heavy, or delicate items like entertainment centers, china cabinets, bookcases, or beds. We kindly ask that you clear any small items, toys, or fragile decor from the areas to be cleaned before our arrival.
Can you remove tough stains like wine, coffee, or pet urine? What is your process for treating them?
Yes, we have a very high success rate in removing a wide variety of tough stains, including common spills like wine and coffee, as well as difficult biological issues like pet urine and odors. While we cannot guarantee removal of every stain (as some can permanently dye carpet fibers), our technicians are experts in stain treatment.
Our process involves:
- Pre-Inspection: We first identify the type of stain and the carpet fibers to determine the safest and most effective treatment.
- Specialized Treatment: We use a range of professional-grade, non-toxic spot removers specifically designed for the type of stain we are treating. For pet issues, we use a deep-sinking enzyme treatment that attacks the odor-causing bacteria at the source, rather than just masking the smell.
- Hot Water Extraction: Our powerful Thermo-Rinse™ cleaning process then flushes the stain and the treatment solution from deep within the carpet.
If you have a fresh spill, we recommend gently blotting the area with a clean, white absorbent cloth. Avoid rubbing, and do not use harsh store-bought chemicals, as they can sometimes set the stain permanently. Give us a call as soon as possible for the best results.
Why choose Prestige Carpet Cleaning over other cleaners?
Prestige brings 35+ years of award-winning expertise to every cleaning. We stand out for our upfront affordable pricing, no hidden fees, and results that speak for themselves (stains and odors don’t stand a chance!). Our technicians are highly trained and background-checked, we use industry-leading equipment, and we’re committed to your satisfaction – in fact, we have a Happiness Guarantee to ensure you’re thrilled with the results
What carpet cleaning process does Prestige Carpet Cleaning use?
Prestige Carpet Cleaning uses a thorough 7-step process for every job. Our trained technicians begin by moving your furniture and applying a pre-cleaning treatment, then perform our signature Thermo-Rinse™ hot water extraction deep cleaning. We also hand-clean hard-to-reach spots, rinse with fresh hot water, and groom the carpet fibers by hand for a uniform finish. This process ensures a deep clean and fast drying for every carpet.
Is professional carpet cleaning worth it?
Yes – having carpets professionally cleaned is worth it. It not only makes your carpets look and feel fresh, but also extends their lifespan by removing dirt that causes wear. Professional cleaning eliminates allergens and hidden grime that regular vacuuming misses, contributing to a healthier home environment. In short, it’s a smart investment in your home’s cleanliness and comfort.
How long does a carpet cleaning appointment usually take?
For an average home (e.g. a three-bedroom house), a professional carpet cleaning typically takes around 2 hours from start to finish. Timing can vary with the size of the area and how dirty the carpets are. Our team works efficiently while ensuring every carpeted area gets a thorough deep clean.
Is professional carpet cleaning safe for children and pets?
Yes – professional cleaning is safe when gentle, eco-friendly products are used. Prestige Carpet Cleaning uses family- and pet-safe cleaning solutions that effectively clean carpets without harsh chemicals. This means you get a deep clean that’s safe for your kids, pets, and home environment.
How long do carpets take to dry after cleaning?
Carpets typically dry within a few hours after a professional cleaning. Dry time can vary based on carpet thickness and humidity, but using high-power extraction (as we do) ensures faster drying. It’s best to allow air circulation and avoid heavy foot traffic until the carpet is fully dry to prevent re-soiling.
How much does professional carpet cleaning cost?
Professional carpet cleaning prices vary by size and service, but at Prestige Carpet Cleaning packages start at $119 for 2 rooms plus a hallway. Larger homes or added services (like stain protection or pet treatment) will increase the cost. We offer upfront pricing with no hidden charges, so you know your cost before we begin
Do you offer same-day or emergency cleaning services for special occasions?
Yes, we accommodate urgent cleaning requests to ensure your event space looks its best. Explore our emergency cleaning options.
How far in advance should I schedule special occasion carpet cleaning services?
Contact us early to coordinate cleaning services around your event schedule and preparation needs. Plan ahead for your event.
Can you clean carpets in commercial venues for special events?
Yes, we have experience cleaning carpets in various commercial settings to meet event planning needs. Learn about our commercial cleaning services.
What should I do immediately after a pet accident to minimize damage to carpets or area rugs?
Blot up excess moisture and avoid using harsh cleaners. Contact us for professional stain treatment and advice. Handle pet accidents effectively.
How quickly should I seek professional cleaning after a flood or water damage?
A: It’s crucial to act quickly to minimize damage and ensure effective restoration. Contact us for immediate assistance. Act now for flood restoration.
Do you offer maintenance plans for routine carpet cleaning?
Yes, we offer customizable maintenance plans to suit your specific needs and schedule. Learn about our maintenance options.
How often should I have my carpets professionally cleaned?
To maintain your carpet’s health, appearance, and warranty, most manufacturers recommend professional deep cleaning every 12 to 18 months. For households with pets, children, or allergy sufferers, we recommend cleaning every 6 to 9 months to ensure a healthy and clean home environment.
Do you have any carpet cleaning promotions?
Yes, we frequently offer promotions and discounts for our carpet cleaning services. Please check our offers page or contact our customer service team for current offers and special deals.
Is Prestige Carpet Cleaning insured and bonded?
Yes, Prestige Carpet Cleaning is fully insured and bonded, providing peace of mind for our clients. Our team is trained and certified to deliver top-quality cleaning service with complete professionalism.
Area Rug Cleaning FAQs
What’s the best way to maintain my area rug between professional cleanings?
Regular vacuuming (without the beater bar) is the best thing you can do. For spills, gently blot the area immediately with a clean, white cloth, working from the outside in never rub. Avoid using store-bought spot removers, as they can damage delicate fibres. For anything beyond a minor spill, it’s best to call us for professional advice.
Can you remove pet urine stains and odors from area rugs?
Yes, this is one of our specialties. We use a deep-sinking enzyme treatment designed to break down the uric acid crystals that cause persistent pet odors. Unlike surface cleaning that just masks the smell, our process targets the odor at its source within the rug fibres and backing, effectively removing both the stain and the odor for good.
What’s the best way to maintain my area rug between professional cleanings?
Regular vacuuming, rotating the rug every 6 months, and using a rug pad can extend its lifespan. If spills happen, blot (don’t rub) and contact our specialists for stain-specific guidance.
Can area rug cleaning help with allergies and indoor air quality?
Yes! Rugs trap dust, pollen, and allergens over time. Professional cleaning removes these contaminants, improving indoor air quality, especially for allergy sufferers. If duct cleaning is also needed, visit Prestige Duct Cleaning.
Are Persian and Oriental rugs cleaned differently than synthetic rugs?
Absolutely. Every rug is unique, and natural-fibre rugs like wool or silk require a specialized approach. Our certified technicians first identify your rug’s fibres and construction to determine the safest and most effective cleaning method. We use specific, pH-balanced cleaning solutions and controlled drying techniques to protect the delicate fibres, prevent colour bleed, and preserve the beauty and value of your investment.
How often should I get my area rugs professionally cleaned?
Regular professional area rug cleaning helps remove embedded dirt, dust, allergens, and bacteria. For high-traffic areas, cleaning every 12-18 months is recommended. Prestige Carpet Cleaning specializes in deep-cleaning delicate rugs.
What should I do immediately after a pet accident to minimize damage to carpets or area rugs?
Blot up excess moisture and avoid using harsh cleaners. Contact us for professional stain treatment and advice. Handle pet accidents effectively.
Upholstery Cleaning FAQs
Can upholstery cleaning remove old stains or eliminate odors from smoke or pets?
Our powerful upholstery cleaning tools and specialized treatments are highly effective at removing old, set-in stains and neutralizing persistent odors. By cleaning deep within the fabric and cushioning, we extract the source of the odors from smoke or pets, rather than just covering them up, leaving your furniture smelling fresh and looking great.
How does upholstery cleaning improve indoor air quality?
Furniture absorbs dust mites, allergens, and bacteria over time. Regular cleaning helps prevent respiratory issues. If your air ducts also need attention, check out Prestige Duct Cleaning for additional improvements.
Can upholstery cleaning eliminate odors from smoke or pets?
Yes! Our odour-neutralizing treatments break down smoke, pet, or food odours at the molecular level rather than masking them.
Is professional upholstery cleaning safe for delicate fabrics?
Yes. Our “FabricSafe™” cleaning process is built on caution and expertise. Our technicians are trained to identify different fabric types, from durable synthetics to delicate natural fibres. We then select the proper cleaning solution and method to safely remove dirt, oils, and stains without risking damage to your furniture’s fabric or colour. We always pre-test in an inconspicuous area for your peace of mind.
Can upholstery cleaning remove old stains from my couch?
Yes! Stubborn stains from coffee, wine, ink, or pet accidents can often be removed with our deep-cleaning process. We use fabric-safe solutions for different upholstery types.
How do I know if my furniture needs upholstery cleaning?
If your furniture looks dull, has noticeable spots, or carries a lingering odor, it’s definitely time for a cleaning. A good test is to firmly smack a cushion with your hand—if you see a puff of dust, it means dirt and allergens are trapped deep inside. Professional cleaning not only restores the look of your furniture but also improves your home’s indoor air quality.