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Carpet Cleaning FAQs

Carpet Cleaning FAQs

  • How can professional cleaning help with my allergies?

    Carpets act like a filter, trapping airborne allergens like dust mites, pet dander, and pollen. While regular vacuuming helps, our professional hot water extraction process flushes these trapped allergens out of your carpet completely, significantly improving your indoor air quality and helping to relieve allergy and asthma symptoms.

  • How much furniture do you move?

    Our technicians will move and replace the most common residential furniture, such as sofas, chairs, and coffee tables. For liability and safety reasons, we do not move very large, heavy, or delicate items like entertainment centers, china cabinets, bookcases, or beds. We kindly ask that you clear any small items, toys, or fragile decor from the areas to be cleaned before our arrival.

  • Do you service high-rise apartments and condos? How do you manage building access and equipment?

    Absolutely. We are fully equipped and experienced in cleaning carpets in all types of residences, including high-rise apartments, condos, and secure buildings. Our team is accustomed to coordinating with building management or concierges for access. We use professional, portable hot water extraction machines that can be brought directly to your suite, ensuring we can deliver the same high-quality clean you’d receive in a house, no matter what floor you’re on. We are always mindful of your neighbors and work efficiently to minimize any disruption.

  • Can you remove tough stains like wine, coffee, or pet urine? What is your process for treating them?

    Yes, we have a very high success rate in removing a wide variety of tough stains, including common spills like wine and coffee, as well as difficult biological issues like pet urine and odors. While we cannot guarantee removal of every stain (as some can permanently dye carpet fibers), our technicians are experts in stain treatment.

    Our process involves:

    • Pre-Inspection: We first identify the type of stain and the carpet fibers to determine the safest and most effective treatment.
    • Specialized Treatment: We use a range of professional-grade, non-toxic spot removers specifically designed for the type of stain we are treating. For pet issues, we use a deep-sinking enzyme treatment that attacks the odor-causing bacteria at the source, rather than just masking the smell.
    • Hot Water Extraction: Our powerful Thermo-Rinse™ cleaning process then flushes the stain and the treatment solution from deep within the carpet.

    If you have a fresh spill, we recommend gently blotting the area with a clean, white absorbent cloth. Avoid rubbing, and do not use harsh store-bought chemicals, as they can sometimes set the stain permanently. Give us a call as soon as possible for the best results.

  • Should I get my carpets cleaned during a heat wave?

    Yes! Heatwaves increase moisture, odours, and trapped allergens in your carpets. Our powerful hot-water extraction cuts through summer buildup and speeds up drying, helping your home stay fresh, cool, and breathable — even on the hottest days.

  • Why choose Prestige Carpet Cleaning over other cleaners?

    Prestige brings 35+ years of award-winning expertise to every cleaning. We stand out for our upfront affordable pricing, no hidden fees, and results that speak for themselves (stains and odors don’t stand a chance!). Our technicians are highly trained and background-checked, we use industry-leading equipment, and we’re committed to your satisfaction – in fact, we have a Happiness Guarantee to ensure you’re thrilled with the results

  • What carpet cleaning process does Prestige Carpet Cleaning use?

    Prestige Carpet Cleaning uses a thorough 7-step process for every job. Our trained technicians begin by moving your furniture and applying a pre-cleaning treatment, then perform our signature Thermo-Rinse™ hot water extraction deep cleaning. We also hand-clean hard-to-reach spots, rinse with fresh hot water, and groom the carpet fibers by hand for a uniform finish. This process ensures a deep clean and fast drying for every carpet.

  • Will professional carpet cleaning make my carpets wear out faster?

    No – just the opposite. Proper carpet cleaning extends the life of your carpet. Regular deep cleaning prevents abrasive dirt and grit from building up in the fibers, which can otherwise cause premature wear. By removing these particles, professional cleaning protects your carpet and keeps it looking newer longer.

  • Is professional carpet cleaning worth it?

    Yes – having carpets professionally cleaned is worth it. It not only makes your carpets look and feel fresh, but also extends their lifespan by removing dirt that causes wear. Professional cleaning eliminates allergens and hidden grime that regular vacuuming misses, contributing to a healthier home environment. In short, it’s a smart investment in your home’s cleanliness and comfort.

  • How long does a carpet cleaning appointment usually take?

    For an average home (e.g. a three-bedroom house), a professional carpet cleaning typically takes around 2 hours from start to finish. Timing can vary with the size of the area and how dirty the carpets are. Our team works efficiently while ensuring every carpeted area gets a thorough deep clean.

  • Is professional carpet cleaning safe for children and pets?

    Yes – professional cleaning is safe when gentle, eco-friendly products are used. Prestige Carpet Cleaning uses family- and pet-safe cleaning solutions that effectively clean carpets without harsh chemicals. This means you get a deep clean that’s safe for your kids, pets, and home environment.

  • Will carpet cleaning remove pet odors and urine stains?

    Absolutely. A thorough cleaning with the right products can neutralize pet urine odours and stains. We use enzyme-based cleaners and hot water extraction to break down odour-causing bacteria and organic stains. The result is a fresh-smelling, sanitized carpet. (For severe cases, we offer a dedicated Pet+ treatment package with extra odour-removal steps.)

  • Can professional carpet cleaning remove old or set-in stains?

    Yes. Professional carpet cleaners have specialized treatments to tackle even old, set-in stains. Our team pre-treats tough stains with powerful solutions and uses deep extraction to lift residues. We specialize in removing stubborn spots that have been embedded in the carpet fibres over time, often restoring the look of your carpet significantly.

  • How long do carpets take to dry after cleaning?

    Carpets typically dry within a few hours after a professional cleaning. Dry time can vary based on carpet thickness and humidity, but using high-power extraction (as we do) ensures faster drying. It’s best to allow air circulation and avoid heavy foot traffic until the carpet is fully dry to prevent re-soiling.

  • What is the best method for deep cleaning carpets?

    The hot water extraction (steam cleaning) method is widely regarded as the most effective way to deep clean carpets. In fact, many carpet manufacturers recommend hot water extraction to remove dirt and grime from fibers. This method (used in our Thermo-Rinse™ process) injects hot water and cleaning solution into the carpet, then immediately extracts it, pulling out soil and stains for a thorough clean.

  • How much does professional carpet cleaning cost?

    Professional carpet cleaning prices vary by size and service, but at Prestige Carpet Cleaning packages start at $119 for 2 rooms plus a hallway. Larger homes or added services (like stain protection or pet treatment) will increase the cost. We offer upfront pricing with no hidden charges, so you know your cost before we begin

  • Do you offer discounts for ongoing carpet cleaning services for property management companies?

    Yes, we provide special pricing and packages for property managers with multiple units requiring regular cleaning services. Explore our property management solutions.

  • Do you offer environmentally friendly options for spot and stain removal?

    Yes, we provide eco-friendly cleaning solutions that are safe for your family and pets. Discover our eco-friendly cleaning options.

  • Do you offer same-day or emergency cleaning services for special occasions?

    Yes, we accommodate urgent cleaning requests to ensure your event space looks its best. Explore our emergency cleaning options.

  • How far in advance should I schedule special occasion carpet cleaning services?

    Contact us early to coordinate cleaning services around your event schedule and preparation needs. Plan ahead for your event.

  • Why choose special occasion cleaning services from Prestige Carpet Cleaning?

    We ensure your carpets look pristine for events with thorough cleaning and stain removal services. Discover special occasion cleaning.

  • Can you clean carpets in commercial venues for special events?

    Yes, we have experience cleaning carpets in various commercial settings to meet event planning needs. Learn about our commercial cleaning services.

  • Do you offer ongoing maintenance plans for households with pets?

    Yes, we offer maintenance plans to keep carpets clean and fresh despite pet accidents. Explore our pet-friendly cleaning options.

  • How does Prestige Carpet Cleaning remove pet stains and odors from carpets?

    We use specialized enzymatic cleaners and deep extraction methods to eliminate stains and odors at the source. Learn about pet stain removal.

  • What should I do immediately after a pet accident to minimize damage to carpets or area rugs?

    Blot up excess moisture and avoid using harsh cleaners. Contact us for professional stain treatment and advice. Handle pet accidents effectively.

  • Do you offer discounts for combined renovation and carpet cleaning services?

    Yes, we offer special packages for combined services to save you time and money. Explore our service packages.

  • How soon after renovations can I schedule carpet cleaning?

    Contact us once renovations are complete to schedule a thorough cleaning tailored to your needs. Schedule your post-renovation cleaning.

  • What types of residues can Prestige Carpet Cleaning remove after renovations?

    We specialize in removing paint splatters, drywall dust, and other renovation residues from carpets. See our residue removal services.

  • How quickly should I seek professional cleaning after a flood or water damage?

    A: It’s crucial to act quickly to minimize damage and ensure effective restoration. Contact us for immediate assistance. Act now for flood restoration.

  • Why is professional carpet cleaning necessary after a disaster or flood?

    A: Professional cleaning ensures thorough removal of contaminants, mold, and moisture to prevent further damage and health risks. Learn about post-disaster cleaning.

  • What steps does Prestige Carpet Cleaning take to restore carpets after a flood?

    A: We use specialized equipment and drying techniques to salvage carpets and prevent mold growth. Explore our restoration process.

  • How soon can I expect my apartment carpets to dry after cleaning?

    Drying times vary but are typically within a few hours, depending on carpet type and humidity levels. Understand drying times.

  • Do you use eco-friendly products for apartment carpet cleaning?

    We offer eco-friendly cleaning solutions upon request to ensure a safe environment for residents and pets. Discover our eco-friendly options.

  • Can you clean carpets in high-rise buildings and condos?

    Yes, we have experience cleaning carpets in all types of apartment complexes and residential buildings. Explore our high-rise cleaning services.

  • Do you offer additional services along with move-in/move-out carpet cleaning?

    Yes, we offer upholstery cleaning and duct cleaning to ensure a comprehensive cleaning experience. Explore our additional services.

  • How soon can I schedule move-in/move-out carpet cleaning services?

    Contact us to schedule services conveniently timed with your move-in or move-out date. Schedule your cleaning.

  • What types of stains can Prestige Carpet Cleaning remove during move-in/move-out cleaning?

    We specialize in removing deep stains, odors, and allergens to restore carpets to their original condition. See what stains we can tackle.

  • Why should I consider move-in/move-out carpet cleaning?

    It ensures a fresh start for new occupants or prepares the property for sale or rental. Explore move-in/move-out cleaning.

  • Do you offer maintenance plans for routine carpet cleaning?

    Yes, we offer customizable maintenance plans to suit your specific needs and schedule. Learn about our maintenance options.

  • How often should I schedule routine carpet cleaning?

    Routine cleaning is recommended every 6-12 months to maintain carpet appearance and extend its lifespan. Learn more about routine cleaning.

  • What methods does Prestige Carpet Cleaning use for routine cleaning?

    We use hot water extraction, also known as steam cleaning, to effectively remove dirt and stains. Explore our cleaning methods.

  • How long does carpet cleaning take?

    Typically, carpet cleaning takes 1.5-3 hours, depending on the size of your home and the number of rooms we are cleaning for you. Our carpet care technicians work efficiently to minimize any disruption to your day.

  • How often should I have my carpets professionally cleaned?

    Most experts recommend a deep professional carpet cleaning every 12–18 months to keep carpets in top condition. Homes with pets, kids, or high traffic may benefit from cleaning annually or even every 6–12 months to remove dirt and allergens. This routine helps maintain your carpet’s appearance and longevity
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  • Do you have any carpet cleaning promotions?

    Yes, we frequently offer promotions and discounts for our carpet cleaning services. Please check our offers page or contact our customer service team for current offers and special deals.

  • Is Prestige Carpet Cleaning insured and bonded?

    Yes, Prestige Carpet Cleaning is fully insured and bonded, providing peace of mind for our clients. Our team is trained and certified to deliver top-quality cleaning service with complete professionalism.

  • What is difference between one carpet cleaning company and another?

    Just like every other industry, the carpet cleaning business has many competitors all claiming to offer the best service at a variety of different prices. Prestige Carpet Cleaning has been serving our clients for over 30 years and we’ve developed internal controls and training systems that are time tested and can be trusted. Our staff are long term people that are paid the highest wages in the industry. Our constant training, proven systems and the deep cleaning Thermo-Rinse™ hot water extraction carpet cleaning system allow us to operate efficiently while still offering the best carpet cleaning prices to our customers

  • Is there really a big difference between carpet cleaning methods?

    There can be a large difference between one carpet cleaning method and another. Many carpet cleaning systems are designed to be fast and inexpensive and to give a carpet cleaning company more profit while leaving carpets that only look good on the surface and re-soil rapidly.

    That’s why some people say “As soon as I cleaned my carpets they got dirty faster than ever before”. The multi-step Thermo-Rinse deep cleaning hot water extraction carpet cleaning method that we use at Prestige Carpet Cleaning is designed to provide the deepest cleaning and leave your freshly cleaned carpets residue free and looking great until the next cleaning, not next month!

  • What is the importance of regular carpet cleaning?

    Many homeowners make the mistake of assuming their carpet and furniture are clean just because they look clean. What they may not realize is that, over time, even the most spotless looking carpets and upholstery soil quite evenly and lose their original luster. They also collect dust and soil below the surface where regular vacuum cleaning may not reach. To increase the useful life of your carpets, most carpet manufacturers recommend you have carpets cleaned every 12-18 months before you may recognize they are dirty.

Area Rug Cleaning FAQs

  • Can you remove pet urine stains and odors from area rugs?

    Yes, pet urine can seep deep into rug fibers, causing persistent odors and bacteria buildup. Our enzyme-based cleaning process neutralizes odors and removes stains effectively. Learn more about our pet stain treatments here.

  • What’s the best way to maintain my area rug between professional cleanings?

    Regular vacuuming, rotating the rug every 6 months, and using a rug pad can extend its lifespan. If spills happen, blot (don’t rub) and contact our specialists for stain-specific guidance.

  • Can area rug cleaning help with allergies and indoor air quality?

    Yes! Rugs trap dust, pollen, and allergens over time. Professional cleaning removes these contaminants, improving indoor air quality, especially for allergy sufferers. If duct cleaning is also needed, visit Prestige Duct Cleaning.

  • Are Persian and Oriental rugs cleaned differently than synthetic rugs?

    Absolutely! Handwoven wool, silk, or Persian rugs require gentle, specialized cleaning to prevent color fading or fiber damage. Our team ensures proper pH-balanced cleaning for each rug type.

  • How often should I get my area rugs professionally cleaned?

    Regular professional area rug cleaning helps remove embedded dirt, dust, allergens, and bacteria. For high-traffic areas, cleaning every 12-18 months is recommended. Prestige Carpet Cleaning specializes in deep-cleaning delicate rugs.

  • What should I do immediately after a pet accident to minimize damage to carpets or area rugs?

    Blot up excess moisture and avoid using harsh cleaners. Contact us for professional stain treatment and advice. Handle pet accidents effectively.

Upholstery Cleaning FAQs

  • How does upholstery cleaning improve indoor air quality?

    Furniture absorbs dust mites, allergens, and bacteria over time. Regular cleaning helps prevent respiratory issues. If your air ducts also need attention, check out Prestige Duct Cleaning for additional improvements.

  • Can upholstery cleaning eliminate odors from smoke or pets?

    Yes! Our odour-neutralizing treatments break down smoke, pet, or food odours at the molecular level rather than masking them.

  • Is professional upholstery cleaning safe for delicate fabrics?

    Absolutely. We assess the fabric type before using low-moisture steam cleaning, foam cleaning, or dry cleaning to prevent shrinkage or discoloration.

  • Can upholstery cleaning remove old stains from my couch?

    Yes! Stubborn stains from coffee, wine, ink, or pet accidents can often be removed with our deep-cleaning process. We use fabric-safe solutions for different upholstery types.

  • How do I know if my furniture needs upholstery cleaning?

    If your furniture has visible stains, a musty odor, or looks dull, it likely needs professional cleaning. Sofas, chairs, and mattresses collect dust, oils, and bacteria over time.