Update – Anoo reached out once I posted the review and sorted out the concerns professionally. Appreciate such businesses that put time and effort towards mending situations like these. I’ll be trying them hopefully in the future when the need arises.

I’m disappointed with the value and communication aspect. I paid the two-room minimum rate, but they refused to include the "free protection treatment" promotion because I only had one room and a chair cleaned. Logically, if I pay for the two-room package, I should get the perks of that package. Communication was also poor. I was promised a text with a 2-hour arrival window on the morning of the appointment. By 11:00 AM, I had heard nothing. When I called, I was told they were running late and would arrive between 12:00 PM and 2:00 PM. The technician was professional, but the results were underwhelming. I see almost no difference in the high-traffic areas, and the armchair looks the same as the one I didn't have cleaned. The company needs to work on its customer service and be more transparent about expectations. I’ll be looking elsewhere next time.