Start by opening Google Chrome. Your browser will generate all your preset tabs. Start by clicking on the Five9 Tab. You will get a login the name which will be your first and last name all one word all lowercase and a password. You must remember your own password as it is different for everyone. Log in to Five9 using your username and password. You are now in Five9 but need to sign in to your phone. You will always sign in as “Agent” by clicking on the word. There will be a pop up in the bottom left, click this open Five9 phone system. Click Run and sign in with your username and password again. Once you entered, you are officially logged in to Five 9.
You will then go to the top left-hand side of the page and put yourself in “training”. Once trained and prompted by the Manager, you will go into “ready for the call” which will put you live to answer the phones.
A box will generate with “Inbound” and “Outbound” checkboxes. Ensure both are checked and click Okay. You now have to log in to L4. See Below.
Last Update: February 1, 2021