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Time set – Script

 

Time Sets

Good Morning/Afternoon, Mr./Mrs. (Customer’s Last name)?

This is (employee name) calling from Prestige Carpet and Duct Cleaning. 

I am calling to provide you with your narrowed down time of arrival for your 

(appointment type) appointment today.

You are one of our (1st/2nd morning or afternoon) stop and your technician(s) will be arriving to you sometime between (time set). Your technician(s) are (technician name). Please make sure the top of the driveway is clear for our technicians to park.

Carpets/Furniture:

We also ask you to move any lamps, plants and breakables items away from the areas that we will be cleaning and give a light pre-vacuum to the carpets being cleaned.

Ducts:

We also ask if you could kindly ensure the area around the furnace is clear for our technicians.

Always end the call with a positive note:

Examples:

Those are two of our best technicians; I know you’re really going to like them!

I know you’re going to love the service. They’ll do a fantastic job for you!

Have a great day!

Time Set voicemail or text

Hello Mr./Mrs. (customer last name). This is Prestige Carpet/Duct Cleaning. We are trying to reach you to provide you with a narrowed down time of arrival time for your (appointment type) appointment today.  Please call the office at (applicable number). Thank you.

Depending on the situation, you might add:

We do need to speak with you before dispatching our technicians to your home.

Last Update: January 22, 2021  

January 22, 2021 63  4. Timeset Training Manual
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