Carpet Confirmations – Script
Afternoon Appointments (11 AM – 4 PM)
Good Morning/Afternoon, Mr./Mrs. (Customer’s Last name)?
This is (employee name) calling from Prestige Carpet and Duct Cleaning. I am calling to confirm your carpet/furniture cleaning appointment scheduled for (date of appointment) with an arrival of sometime between (window of arrival) Pause.
We will call you on the morning of the appointment (Sometimes between 9:30 AM – 11 AM) to give you a two-hour arrival window.
If any, always address specific concerns right away. Repeat the concerns.
Example: “Oh, you have spoken to your spouse and this date is no longer convenient?
Can you please confirm your address for me?
To review your work order, I see you have…. (Breakdown customer’s entire work order, items, price then features. Example: Our 5 Room and Hall Package for $149. This covers five standard rooms each being within 225 square feet per room and one free complimentary hallway).
Your estimate total including your waste handling and energy and HST comes to (provide total)
We are a C.O.D service and accept Debit, Visa, and Mastercard. The technicians will have the mobile debit machine once they arrive. If you could kindly move any lamps, plants, and breakables and give a light pre-vacuum to the carpeted areas being cleaned and leave a spot at the top of the driveway for our technicians to park, that would be greatly appreciated.
End your call with something positive. Example: I know you’re going to love the service! We look forward to seeing you! Have a great day!
Last Update: May 20, 2021