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Outbound Dispositions

 

Outbound

001 Dispatch call to the customer relating to the dispatch of an appointment

002 Conf CM – confirmation call resulting in contact with the customer

003 Conf NC – confirmation call, no contact with the customer

004 HapChk CM – Happy Check resulting in a survey being completed

006 HapChk NC – Happy Check, no contact with the customer

007 Estimate Followup – call to followup on a commercial estimate

008 Called For Addon – call to move customer up to today for addon

010 Ccl CM – call to previously canceled customer

011 Ccl NC – call to the previously canceled customer, no contact

012 Customer Service – concern followup with customer

013 OTHER – all other outbound calls

014 WebINQ Bk1 – ONE new cleaning appointment booked

015 WebINQ Bk2 – MORE THAN ONE new cleaning appointment booked

016 WebINQ INQ – customer inquired about cleaning but no appointment booked

017 WebINQ NC – call to WebINQ customer resulting in no contact

018 WebINQ CNS – call to WebINQ customer that is a Could Not Service

 

Last Update: January 22, 2021  

January 22, 2021 37  Dispositions
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