Outbound
001 Dispatch call to the customer relating to the dispatch of an appointment
002 Conf CM – confirmation call resulting in contact with the customer
003 Conf NC – confirmation call, no contact with the customer
004 HapChk CM – Happy Check resulting in a survey being completed
006 HapChk NC – Happy Check, no contact with the customer
007 Estimate Followup – call to followup on a commercial estimate
008 Called For Addon – call to move customer up to today for addon
010 Ccl CM – call to previously canceled customer
011 Ccl NC – call to the previously canceled customer, no contact
012 Customer Service – concern followup with customer
013 OTHER – all other outbound calls
014 WebINQ Bk1 – ONE new cleaning appointment booked
015 WebINQ Bk2 – MORE THAN ONE new cleaning appointment booked
016 WebINQ INQ – customer inquired about cleaning but no appointment booked
017 WebINQ NC – call to WebINQ customer resulting in no contact
018 WebINQ CNS – call to WebINQ customer that is a Could Not Service
Last Update: January 22, 2021