Inbound Dispositions

 

Inbound

01 Bk1 ONE new cleaning appointment booked

02 Bk2 MORE THAN ONE new cleaning appointment booked

03 INQ caller inquired about cleaning but no appointment booked * please note if customer

phones in for a date that we are already fully booked it is still

03 INQ

04 Confirmation call to confirm appointments

05 Dispatch customer has questions about an appointment today

06 Reschedule – call to reschedule an existing cleaning appointment

07 Cancellation – call resulting in CANCELLATION of an existing appointment

08 Saved Appt – call resulting in ISR saving the appointment from cancellation

09 Appt Chg or Ques – call to make a change to existing cleaning appointment, or to ask a

the question in regards to their existing appointment

10 POST Appt –customer has recently had cleaning completed and has questions or concerns

11 Estimate Booked – call resulting in the booking of a commercial estimate

12 CNS General – Could Not Service – caller out of service area, home not accessible for our

equipment or customer requests a service we do not provide

12.1 CNS Apartment – Could Not Service Apartment – the caller is in an apartment and did not

book their appointment

13 CNS HVAC – call in regards to furnace/heating system replacement or repair. I the call also

includes cleaning inquiry, do not choose this option.

14 Transferred Call – the call is transferred to another agent

15 OTHER – all other calls

Last Update: January 26, 2021  

January 22, 2021 110  Dispositions
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