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Carpet Confirmations – Script

 

Carpet Confirmations – Script

Morning Appointments 7:30-12:30

Good Morning/Afternoon, Mr./Mrs. (Customer’s Last name)?

This is (employee name) calling from Prestige Carpet and Duct Cleaning. I am calling to confirm your carpet/furniture cleaning appointment scheduled for (date of appointment) with an arrival of sometime between (window of arrival) Pause

We will call you the afternoon before your appointment to provide you with your narrowed down time of arrival.

If any, always address specific concerns right away. Repeat the concerns.

Example: “Oh, you have spoken to your spouse and this date is no longer convenient?

Let’s reschedule”.

Can you please confirm your address for me?

Thank you.

To review your work order, I see you have…. (Breakdown customers entire work order, items, price then features. Example: Our 5 Room and Hall Package for $149. This covers five standard rooms each being within 225 square feet per room and one free complementary hallway).

Your estimate total including your waste handling and energy and HST comes to (provide total)

We are a C.O.D service and accept Debit, Visa and Mastercard. The technicians will have the mobile debit machine once they arrive. If you could kindly move any lamps, plants and breakables and give a light pre-vacuum to the carpeted areas being cleaned and leave a spot at the top of the drive way for our technicians to park, that would be greatly appreciated. 

End your call with something positive. Example: I know you’re going to love the service! We look forward to seeing you! Have a great day!

 

Last Update: January 21, 2021  

January 21, 2021 45  3. Confirmation Training Manual
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