Google Rating

4.8

Prestige Carpet Cleaning

4.8

Angela Cooke

15:11 06 Jul 19

Marcus M. and James S. came to provide cleaning for the basement carpet and stairs leading to it. From the time they both entered into my home to the time they completed the job and left, they showed great professionalism and excellent customer service. They took the time to carefully protect my wood flooring prior to going to the basement, where the actual cleaning took place. I had multiple stains on my beige carpet and i was extremely satisfied with the outcome of their hard work----- the carpet looks as good as new! They did an excellent job!!! I will a 100% recommend your company to my friends. Thanks Guys! Give these guys a raise!

George L Walker

19:16 08 Jul 19

My wife and I were totally satisfied with the results. We have a multiple pet household and we required a superior job. The technician, JAMES, was very polite and professional, and had a genuine concern for the well being of our cats!. ..we both feel that James is a true asset to prestige cleaners, and wish him the best in his future. George Walker, satisfied customer.

Jennifer Kedwell

12:06 24 Jul 19

As always, an excellent job done, in cleaning an area carpet for me. The timing and end result were great. The pick up and delivery staff were very professional and pleasant to deal with. I will always call Prestige for Carpet and Furniture cleaning.

Lynda Stewart Dame

15:59 25 Jul 19

James was very pleasant, knowledgeable and he did a super job cleaning our carpets. He was very conscientious about ensuring our wood floors were covered and ensured his shoes were covered. All in all, a very pleasant experience and the carpets look amazing! Great job! Thank you!

Nick

13:27 15 Aug 19

Absolutely fantastic experience. They followed up before coming, and came exactly on time. The Cleaners were really good people and did a fantastic job. Price is great. Very professional service. I absolutely recommend this place.

Angela Mazzei

18:12 16 Aug 19

Marcus did an awesome job on our 12 year old carpet. He was courteous, professional and quick. Customer service was polite and very helpful and we certainly feel the cost was great! We are very pleased with our service and would highly recommend Prestige!

Chooi Goh

00:37 21 Aug 19

Very professional and thorough. Explained the process from start to finish and the 2 of them Mark and Russell did an amazing job. I am so grossed out seeing how nasty my air ducts were and I can now be confident my ducts are clean! Awesome and excellent job and great company @ Prestige Carpet Cleaning.

Betty Pulsifer

22:51 20 Aug 19

Prestige was very accommodating when I had a tight schedule this week. Thanks to phone calls to “squeeze” me in, I was able to have beautifully cleaned carpeting. The technician worked very efficiently and set up my furniture perfectly. I’m very pleased with the job done!

Alma Beston

02:22 28 Aug 19

The people at Prestige Carpet were all very profession and did their utmost to assure that we knew what the cost quoted included and that our appointment was secure and the operator would arrive on time. Marcus, our operator, was himself professional in manner and appearance and very well trained and fully competent. Thank you for such a positive experience!

Shirley Roach-Brown

18:21 05 Sep 19

Our technician, Jake, was very friendly, courteous and professional. He took the time to explain what he was doing, and he explained about how if we have any problems at all, to call and Prestige will make it right. We had multiple stains because of previous owners' pets, and the carpet smelled like 'dog'. Our carpets now look and smell fantastic! I highly recommend Prestige - thank you Jake!

Jen Siva

14:22 09 Sep 19

I called Prestige a few days before my move and they were able to accommodate me in short notice. They called me to remind me and were also very accommodating the day of as I was running late for my service time. The technician that came, Jake, was very quick and did such a great job! I would definitely recommend them!

Joan Larkin

21:03 25 Sep 19

Jake was pleasant and friendly and knew his product. Our carpets turned out very clean and bright and we are very pleased. The receptionist on the phone was also extremely polite and helpful. Thanks from our family!

Satu Braun

14:30 01 Oct 19

This is the second time we have used Prestige Carpet Cleaning and I would recommend them anytime. They are affordable and do a great job. Both technicians we have had we very knowledgeable and polite. Very happy customer and our carpets look great!

Christe Chidley

17:23 09 Oct 19

Prestige Carpet Cleaning -- affordable, prompt, efficient and professional. They cleaned a 12' x 9' wool rug for us, and they did a fine job. I plan to recommend them to my friends. Thank you, Prestige!

John E

17:43 13 Oct 19

We had our technician Kevin come and do our carpet floors and did a fantastic job! Very clean and thorough with his work. Was very professional and definitely would recommend him! Great job!

diana reay

15:40 25 Oct 19

We always deal with this carpet cleaning company, even when we lived in a different village. They do an excellent job and I think the prices are reasonable. We have multiple pets and sometimes there are accidents. They get the carpets clean and smelling fresh. Absolutely no complaints. The staff are all very friendly also and they deliver when they say they will.

Christopher Robinson

15:04 30 Oct 19

Everyone my wife and I have had contact with whether over the phone or in person has been very professional and great to deal with. Highly recommend. Have used Prestige 3 times now - twice for carpet cleaning and once for duck cleaning.

Nathalie Novak

15:08 31 Oct 19

Have been using Prestige for years. I never have to wait for an appt. Joel and Josh are great. Polite happy and fast. I have 3 dogs and the area rugs stairs and hallways are crystal clean when they leave

Carol Hughson

20:59 08 Nov 19

We were very pleased with the service Prestige provided. We have our own carpet cleaner, but figured it was time for the experts. Marcus had cleaned the carpet of a friend of ours and we were so impressed that we requested Marcus to also do ours. Was called with an approx. eta which was nice. The manner in which this service was provided could not have been better. He was very careful with the walls, furniture etc and spent extra time on the bad sections of the carpet that needed attention. Would recommend this company for sure.

Dale Wheeler

20:21 29 Nov 19

Josh and Jake were very good. Did their job as quickly and quietly as possible. I told a friend about their service and she called up Prestige and had her carpets done within a few days, too.

Liza Macdonald

03:28 11 Dec 19

When I initially called I was concerned they wouldn’t be able to accommodate my couch & chair cleaning before Christmas. I spoke with Lisa who was exceptionally helpful, easily arranged an appointment that fit into my schedule (before Christmas) and provided a firm price. A few days later she phoned again to confirm and then another reminder the day before. Joel arrived on time, was super pleasant and went right to work... dogs, kids and time take a toll on furniture but Joel made everything look new again! He placed drop cloths from door to furniture, bumpers around the bench in my hallway to ensure it wasn’t damaged by the hoses and he scrubbed my couches clean and ensured my satisfaction before even packing up his supplies. I couldn’t be more pleased from start to finish. Thank you Joel - Merry Christmas to you and your family!

Ryan Darling

20:30 20 Dec 19

Great people to have work in your home. Both the duct cleaning crew and the carpet technician went to great lengths to protect everything that is touched by their equipment. They are thorough, very friendly and polite. Highly recommended.

Gail DeLuca

15:49 10 Feb 20

I was ready to replace my white carpets, there was black filtration around all of the walls in every bedroom and they were starting to show wear but desired to give cleaning them one more try. Mark and Jeff suggested a treatment that they claimed would eliminate most of the filtration and would help to bring the worn up and drop gave it a shot. I was so impressed with the result, the carpets looked like new. Not only did they get rid of the filtration but also completely removed two large rust spots from one of the bedrooms. These two guys were on time, extremely professional and friendly and did an excellent job in a very timely manner. Thanks so much for my near new looking carpets!!!

Ann Lombardi

16:23 27 Feb 20

I HAD A VERY GOOD EXPERIENCE WITH PRESTIGE DUCT CLEANING AND NOW WITH CARPET CLEANING. MY SERVICE TECH WAS JOSH..VERY KNOWLEDGEABLE, EXPERIENCED AND A VERY PLEASANT ATTITUDE..TOOK THE TIME TO EXPLAIN THE PROCEDURE...WORKED QUICKLY AND VERY EFFICIENTLY. HIS CONTAGIOUS SMILE IS THE "SEAL" FOR A GREAT COMPANY REPRESENTATIVE. ANNA

Sharon McCauley

20:23 24 Feb 20

Our carpets are 11 years old and Marcus and Jake made them look new again!! I would highly recommend Prestige. Marcus and Jake were very punctual, explained everything and all in all did an amazing job, Thank you

Jackson Lin

21:20 28 Feb 20

I don’t write a lot of reviews but I must say that the service was Fantastic!! I was notified and confirmed two Days prior to the cleaning and they even contacted me 10 mins before they came. Both Josh and David were extremely professional and even taught me how to use my Nest! Great job and I would definitely use Prestige again!

Derek A.

16:06 03 Mar 20

Brian and Joel just left my Mother's condo after doing a fantastic job! Friendly, careful, and hard working, everything was perfect. Aisha, Lisa and Matt in the office were also very helpful and extremely nice. I would recommend this company 100% to anyone. This company genuinely cares about their customers and it shows!

Joseph Tan

04:30 27 Jan 20

Mark and Dylan were the technicians assigned to our home. They were punctual and were very efficient. They were very accommodating in answering questions & they were clearly knowledgeable about the work that they do. They always asked for permission to do a step of the scope of their work and they always explain what they were working on and why they needed to do it. They’ve also offered solutions instead of just describing issues. They did the job in less time that was estimated. We would request for them again.

Angela Mitchell

16:22 30 Jan 20

I was very pleased with prestige duct cleaning from the moment I called. Very quick turn around for appointment. Called Saturday and appointment on Wednesday. Marc and Josh were polite and informative from the time they entered my house and put on their little booties. They were very efficient and didn't mind explaining the process when I asked. I liked how they covered the floor while they worked and cleaned up in every area they worked on. Very personable. I would highly recommend the company for duct cleaning.

Anna Chin

20:39 10 Mar 20

Very impressed with this Carpet Cleaning service! When I first called and spoke to the sales person who booked my clean, she really did her best to fit in the clean to my difficult schedule. Really liked how the dispatch person called to remind us of the cleaning date and called again to let me know they were going to be delayed. Cleaner arrived promptly. Josh was professional, friendly and very personable. He was efficient, conscientious, thorough and just seemed to care about the job he was doing. Carpets look refreshed and really clean. I thought the cost was extremely reasonable and good value for the money. I would definitely use this service again and highly recommend to anyone. Thanks! Anna

Jasmine LY

16:33 20 Dec 19

These are the pics from before Prestige came and cleaned our ducts. Excellent service would highly recommend! Marc and Dylan took the time to explain what they were doing and provide advice on how to maintain the HVAC system post-cleaning, all while being very neat in the house. Very noticeable difference in the indoor air quality right away! I feel much more comfortable with my furnace and heating system now, it had been about 10 years since we had any work done on the vents. The service is pricey but I get why now.. They do top quality work! Thanks 🙂

Doug Cosenzo

19:07 17 Jun 19

James arrived at the scheduled time. Looking very dapper and neat in his uniform. He introduced himself and was very courteous and professional as well. He went through the work to be done and then asked if he could see the areas to be cleaned. He then proceeded to put down drop clothes to protect the wood floor from the possibility of being scratched. He started upstairs and came down to show me a picture of an area half done and half not done, so I could see the difference. After the work was done, he explained how long it should take to dry and to open windows if I wanted to allow for airflow to help with the drying process. Also, if I were to walk on the carpet, not to wear black socks. He cleaned up, the payment process was easy and James was on his way to his next location.

Brian Breslin

20:44 14 May 20

As I had never had my ducts cleaned, I wasn’t sure what to expect. I chose Prestige because of their reputation and they are based in my town of Whitby. No wonder they win awards every year. The two technicians were on time, polite, and answered all my questions thoughtfully. They showed me photos of the ducts. They wore covers over their shoes and masks. Every handle/surface they touched, they cleaned. I am delighted with the service Prestige provided. I will certainly call them again and would highly recommend them.

Baz A

19:21 17 Apr 20

This is my second duct cleaning with Prestige and I am very impressed. Dylan and Joel did a great job! Just like the first time, the two technicians today were really thorough with their cleaning. It's not just a simple suction. They use tools to go through the entire duct system and agitate the sides of the ducts to shake off dust, debris, etc. They also vacuum all vent covers and vacuum up any debris that appears around the vents. I'm consistently impressed with their attention to detail. I'll give an example. Dylan was cleaning an air intake upstairs. He and I noticed that there was a lot of old wiring that is kept in the intake (cable cords, old TV antenna cord, stereo cables.) After he was done, he took the time to roll up all the old wiring and tie it together so that it would like nice and clean if someone were to look into the air intake. I'm sure that no one other than myself would care to look in there. But the fact that they went to that degree speaks volumes to me. That is why Prestige is my go-to company for duct cleaning and that is why I'll use them again. I highly recommend them!

Roger villacorte

14:42 20 May 20

Dylan and Joel were on time and answered all our question to our satisfaction. Pics before and after was good. I would advise anyone to clean their dryer ducts which is additional but well worth the cost. They did their job in a reasonable amount of time, no rush. Their attire speaks of their professionalism, shirt and tie plus booties, that's something. Good value and quality work. Thanks Dylan and Joel, you guys give the duct cleaning profession a pleasant experience. Will surely recommend your company to our friends.

marieta verbakel

00:34 29 May 20

Excellent!! Totally happy and extremely grateful to two awesome guys Brian and Joel!! Your knowledge and expertise absolutely saved the day! Their professional and ease of them explaining everything was phenomenal! They have totally resolved my issue I was having with my central air which eliminated my service call to enerc are .I am so extremely grateful that I called Prestige! They are truly a great long running company and it showed with Brian and Joel! You guys ROCK!! I would give you a 10+++ rating if I could! Thank you again I am one happy lady! Stay safe!

Karen Cole

12:23 05 Jun 20

Marc and Dylan arrived exactly in the middle of the two-hour time frame they'd given us yesterday. They wore ties! They also wore masks and were careful to keep their distance, and they had the booties to cover their shoes. They showed us pictures of how bad things were in the basement as we have a golden retriever. We were happy to add a few items to the basic cleaning because the ducts hadn't been cleaned for a while, and they were very much in need of it. We also saw the "after" pictures. We believe we got good value. it was quite a big job, we thought, but they completed it in about an hour. Very pleasant workers too. We're very content with the job they did. We've used Prestige before for carpet and sofa cleaning and have been very satisfied; we've told friends and will continue to do so.

Amarel Roberts

17:11 14 Jun 20

I was extremely happy how these gentlemen came in my and it was all about business. Their mission was about getting the job done right. They were professional, respectful...... I recommend the company to my mom and others. GREAT JOB! Thank you

Christian Leroux

21:51 22 Jun 20

I had called around to a few companies and was very impressed with Nancy on the phone and her knowledge and professionalism. She gave me a quote and we went with it. Thankfully someone cancelled and she was able to squeeze me in a lot sooner which she knew was important to me. She sent over Marcus who did a phenomenal job! My carpets are 12 years old and they look fantastic. I have 4 kids, a dog and try to keep a clean home, but life happens. Thankfully, Marcus reversed some of the life that happened in my home since the last time I got my carpets cleaned (6 years ago). My white carpets are beautiful again thanks to you guys. I will use them again when needed and really felt that Marcus worked incredibly hard on a really hot day to get my carpets beautiful again. Thanks again

Mar Dan

15:10 07 Aug 20

My wife dealt with Lisa for the original information and quote. As she had discovered Prestige did duct cleaning as well as rug & upholstery, Lisa was very helpful, patient and thorough at informing us of the different costs associated with the duct cleaning as well as the carpet and upholstery cleaning costs. We actually decided to use Prestige for both duct cleaning and the rug/upholstery cleaning and we were glad we did. It was well organized as the duct cleaning crew were in first and as they were almost done, slightly ahead of schedule, the rug/upholstery crew arrived. There were also all prepped with COVID safety precautions in place and were courteous and informative. They were methodical in their process and were respectful, clean and worked very quickly. They were done in approximately 2 hours from set up to clean up. For rug, upholstery as well as duct cleaning, this is a professional outfit to deal with and worth the money. Great team and we appreciate great service from a great company. Thanks Prestige!

Cecil George

16:24 08 Aug 20

Highly recommend. Gave me a time and came as promised. Service was excellent. Our carpets look great. The tech (Joel) was professional, respectful and knowledgeable. He gave us the best option when we added more rooms. He represents your company well. Price was good value. Thanks.

Catherine Sims

19:22 03 Aug 20

I have now used this company multiple times over a few years. Staff are so professional and friendly from the receptionist to the technicians. They call for a 2 hour window, they are wearing masks and booties, to protect you and your home. The techs helped me get my rug out from underneath a sectional. They are really great. And good value as well. I send my carpets for cleaning each spring as I have pets and live in the country. Won’t go anywhere else. I highly recommend this company. Thanks Prestige!

Adrian Chu

23:12 05 Aug 20

I am very very very impressed with Prestige Carpet Cleaning. They showed up on time,explained everything and made sure we were OK with the final price before proceeding with the job. They were very thorough and got all of the stains out. Price was really good too. I'd give you guys 6 stars if I could.

Tan

13:51 24 Sep 20

An amazing service to use, and well worth the money. An extremely professional company; they were punctual and explained the carpet cleaning process thoroughly. The previous owners had a few pets and kids, so the build up in the carpets was strong. Thankfully, everything was cleaned up properly. The downside is, we have contractors and other people coming in who put their shoes on the carpet for safety reasons - so note to self: do carpet cleaning AFTER all the work is completed 😉

Joanne robitaille

13:01 22 Oct 20

Marcus arrived at our home exactly on time. He introduced himself and was very polite and professional. We discussed the work to be done and then asked if he could see the areas to be cleaned. Drop clothes were put down to protect the floors and then he got to work. Once the carpets were cleaned, (they look amazing) he explained how long it should take to dry and told me to be careful going from the wet carpet on the stairs to the tile floor below. The payment process was simple and we are very pleased with the results. This is a company I will definitely use again and recommend others to use.

Steve Oikawa

21:36 18 Nov 20

I was very impressed with the work done by Prestige. Their technician Marcus was excellent. He arrived on time and reviewed the work to be done with me. He completed all the work quicker than I expected. He was courteous and friendly and very professional. The work he completed was done excellently and the carpets and chairs look great. The initial order process, work completion and followup call were all well done. I will use their service again.

Dean Rowan

09:36 24 Oct 20

With a few rooms in our house still having carpet, and one of them being the living room and dining room, we had some stains and traffic marks that needed to be cleaned. Looked for a business with good reviews and found Prestige. Booked them a few weeks ago and they were very good at following up to ensure the time and description of the work was right, so that the quoted price was right. They were due to arrive at 7:30 - 8:00am on Thursday morning and the technician arrived at 7:32, polite, dressed in a clean uniform, and quickly got to work. The whole job was done in well under an hour and the results were excellent. We plan to remove all the carpets in the house but until that happens, at least now they look like new! Our experience with them was 5-star, no complaints and would recommend them to family and friends.

Ted Staunton

17:47 14 Oct 20

Our experience with Prestige could not have been better. Their communication is excellent - send you emails confirming date and then phone for an exact time. The technician was very courteous, thorough and capable. The stairs and upholstery we had cleaned was done quickly and perfectly. The transformation from soiled to clean was instantly apparent. We recommend Prestige highly.

Crystal Powell Realtor

17:51 25 Mar 21

I booked Prestige Carpet Cleaning for a new listing that is coming to the market soon. The carpet was VERY soiled and I was SHOCKED at how well it came out. In addition to the carpet coming up very well, Dave the tech was on time, extremely pleasant and much faster than I had originally thought. I couldn't be more pleased with the service I received from Prestige, which was far cheaper than 2 other companies I had checked out. I will definitely use their services again and will recommend them to clients. Thanks Dave and Prestige!

Derek Meerburg

11:28 09 Mar 21

On time, courteous, did a great job. Prestige will offer "additional services" such as deodorizing. I was under the impression that a cleaning service would do this by default (especially based on the prices), however this is an extra charge I was informed of on the spot. I had my ducts cleaned by Prestige earlier that day as well, which gave me a $50 discount towards cleaning another product. This was very restrictive, and was not allowed to be applied to the extra charge of deodorization. In the end, it didn't use it because it was too restrictive. Great job on the cleaning, but more flexibility in customer loyalty incentives, and more transparent billing ahead of time would be required to achieve a 5 star rating.

Anton Sebastian

20:55 28 Jan 21

Prestige Carpet Cleaning did an amazing job on our white bedroom carpets. We had multiple puppy pee stains and they’re completely gone. The service was fast and done super well. The technician made sure to sanitize and wear a mask which was well appreciated. We will definitely use them again!

John Stone

17:40 26 Jun 20

Easy service to set up. There was not much of a wait to have ducts cleaned (approx 1 week). They followed up with a reminder call the day before and gave me a time window that the crew would arrive. The crew arrived at the beginning of that window. Very profession and very nice crew. Wore all of their person protective equipment complete with boot covers even though is was a nice dry day. They covered stairs and other areas with a tarp. Did a great job. My ONLY improvement I would like to see is the ability to visualize how much dirt they removed from the ducts. I would like to have some sort of clean filter installed on their system at the beginning of the job and then be able to see it after. I think I would be pretty surprised how much they removed and I would be MUCH more likely to get it done more regularly, as I probably should anyway. Highly recommend! Great service. Great staff.

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